{"id":1607,"date":"2018-10-29T03:43:53","date_gmt":"2018-10-29T03:43:53","guid":{"rendered":"http:\/\/dev.joomexp.com\/wordpress\/tekhrepair\/?page_id=411"},"modified":"2023-11-03T16:28:47","modified_gmt":"2023-11-03T16:28:47","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"

[vc_row][vc_column][vc_row_inner css=”.vc_custom_1548633014857{margin-bottom: 52px !important;}”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22O%20meu%20equipamento%20n%C3%A3o%20liga%22%2C%22ac_content%22%3A%22Um%20equipamento%20que%20n%C3%A3o%20se%20liga%20pode%20ser%20o%20resultado%20de%20muitas%20coisas.%20O%20mais%20comum%20%C3%A9%20que%20haja%20uma%20falha%20na%20placa-m%C3%A3e%20ou%20na%20bateria.%20Podemos%20diagnosticar%20o%20problema%20e%20substituir%20apenas%20o%20que%20%C3%A9%20necess%C3%A1rio.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20touchscreen%20n%C3%A3o%20funciona%22%2C%22ac_content%22%3A%22Muitos%20ecr%C3%A3s%20t%C3%A1teis%20n%C3%A3o%20funcionar%C3%A3o%20se%20o%20equipamento%20tiver%20sido%20v%C3%ADtima%20de%20uma%20queda%20ou%20se%20o%20dispositivo%20tiver%20sido%20previamente%20%5C%22reparado%5C%22%20e%20um%20ecr%C3%A3%20genu%C3%ADno%20n%C3%A3o%20tiver%20sido%20utilizado%20na%20repara%C3%A7%C3%A3o.%20Todas%20as%20nossas%20pe%C3%A7as%20de%20substitui%C3%A7%C3%A3o%20v%C3%AAm%20com%20uma%20garantia%20de%206%20meses.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20equipamento%20apanhou%20%C3%A1gua%22%2C%22ac_content%22%3A%22Acidentes%20acontecem%20n%C3%A9%3F%20Alguns%20acreditam%20que%20colocar%20o%20equipamento%20num%20saco%20de%20arroz%20resolver%C3%A1%20todos%20os%20seus%20problemas.%20Mas%20isto%20n%C3%A3o%20%C3%A9%20verdade%20e%20por%20vezes%20o%20dano%20j%C3%A1%20foi%20feito.%22%7D%2C%7B%22ac_title%22%3A%22Enviei%20o%20meu%20equipamento%20para%20a%20vossa%20loja%20e%20quero%20saber%20o%20estado%20dele!%22%2C%22ac_content%22%3A%22Se%20tiver%20quaisquer%20d%C3%BAvidas%20sobre%20o%20seu%20equipamento%2C%20basta%20entrar%20em%20contacto%20connosco%2C%20n%C3%B3s%20iremos%20ajudar%20no%20que%20conseguirmos.%20N%C3%B3s%20estaremos%20sempre%20dispon%C3%ADveis%20para%20esclarecer%20qualquer%20d%C3%BAvida.%22%7D%5D” active_section=”100″ heading=”Quest\u00f5es Gerais”][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes” css=”.vc_custom_1699028904526{margin-bottom: 52px !important;}”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22O%20meu%20equipamento%20n%C3%A3o%20liga%22%2C%22ac_content%22%3A%22Um%20equipamento%20que%20n%C3%A3o%20se%20liga%20pode%20ser%20o%20resultado%20de%20muitas%20coisas.%20O%20mais%20comum%20%C3%A9%20que%20haja%20uma%20falha%20na%20placa-m%C3%A3e%20ou%20na%20bateria.%20Podemos%20diagnosticar%20o%20problema%20e%20substituir%20apenas%20o%20que%20%C3%A9%20necess%C3%A1rio.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20touchscreen%20n%C3%A3o%20funciona%22%2C%22ac_content%22%3A%22Muitos%20ecr%C3%A3s%20t%C3%A1teis%20n%C3%A3o%20funcionar%C3%A3o%20se%20o%20equipamento%20tiver%20sido%20v%C3%ADtima%20de%20uma%20queda%20ou%20se%20o%20dispositivo%20tiver%20sido%20previamente%20%5C%22reparado%5C%22%20e%20um%20ecr%C3%A3%20genu%C3%ADno%20n%C3%A3o%20tiver%20sido%20utilizado%20na%20repara%C3%A7%C3%A3o.%20Todas%20as%20nossas%20pe%C3%A7as%20de%20substitui%C3%A7%C3%A3o%20v%C3%AAm%20com%20uma%20garantia%20de%206%20meses.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20equipamento%20apanhou%20%C3%A1gua%22%2C%22ac_content%22%3A%22Acidentes%20acontecem%20n%C3%A9%3F%20Alguns%20acreditam%20que%20colocar%20o%20equipamento%20num%20saco%20de%20arroz%20resolver%C3%A1%20todos%20os%20seus%20problemas.%20Mas%20isto%20n%C3%A3o%20%C3%A9%20verdade%20e%20por%20vezes%20o%20dano%20j%C3%A1%20foi%20feito.%22%7D%2C%7B%22ac_title%22%3A%22Enviei%20o%20meu%20equipamento%20para%20a%20vossa%20loja%20e%20quero%20saber%20o%20estado%20dele!%22%2C%22ac_content%22%3A%22Se%20tiver%20quaisquer%20d%C3%BAvidas%20sobre%20o%20seu%20equipamento%2C%20basta%20entrar%20em%20contacto%20connosco%2C%20n%C3%B3s%20iremos%20ajudar%20no%20que%20conseguirmos.%20N%C3%B3s%20estaremos%20sempre%20dispon%C3%ADveis%20para%20esclarecer%20qualquer%20d%C3%BAvida.%22%7D%2C%7B%22ac_title%22%3A%22N%C3%A3o%20consigo%20ir%20%C3%A0%20vossa%20loja%20pessoalmente%2C%20%C3%A9%20poss%C3%ADvel%20recolherem%20o%20meu%20equipamento%3F%22%2C%22ac_content%22%3A%22Sim%20%C3%A9%20poss%C3%ADvel%20recolher%20o%20seu%20equipamento%2C%20basta%20pedir%20uma%20recolha%20%3Ca%20href%3D%5C%22https%3A%2F%2Fgsmpcsolutions.lu%2Fpt-pt%2Frecolhas%2F%5C%22%3Eaqui%3C%2Fa%3E.%22%7D%5D” active_section=”100″ heading=”Quest\u00f5es Gerais”][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22How%20Do%20I%20Start%20the%20Repair%20Process%3F%22%2C%22ac_content%22%3A%22Many%20touchscreens%20won’t%20work%20if%20the%20device%20has%20been%20a%20victim%20to%20a%20heavy%20fall%20or%20if%20the%20device%20has%20previously%20been%20’repaired’%20and%20a%20genuine%20screen%20wasn’t%20used%20in%20the%20replacement.%20All%20our%20replacement%20parts%20come%20with%20a%206%20month%20warranty.%22%7D%2C%7B%22ac_title%22%3A%22How%20Long%20Do%20You%20Have%20My%20Device%20For%3F%22%2C%22ac_content%22%3A%22If%20we%20can’t%20fix%20your%20device%20we%20will%20get%20in%20touch%20with%20you%20to%20discuss%20your%20options.%20We%20can%20either%20offer%20you%20a%20replacement%20device%20for%20a%20cost%2C%20or%20we%20can%20return%20the%20device%20to%20you%20and%20refund%20your%20service%20charge.%22%7D%2C%7B%22ac_title%22%3A%22How%20Soon%20After%20Repairing%20My%20Device%20Will%20I%20Get%20it%20Back%3F%22%2C%22ac_content%22%3A%22Every%20device%20that%20leaves%20our%20store%20comes%20with%20a%20%E2%82%AC1%2C000%20minimum%20insurance%20cover%2C%20so%20rest%20assured%20you%20won’t%20be%20out%20of%20pocket%20if%20the%20worst%20happens.%20We%20also%20recommend%20insuring%20the%20mail%20to%20the%20value%20of%20your%20phone%20when%20you%20send%20it%20in%20for%20repairs.%22%7D%5D” heading=”How does this work?”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610991062768{margin-top: 50px !important;margin-bottom: 30px !important;}”][vc_column_inner][fr_call_to_action title=”N\u00e3o encontrou o que procura?” text=”N\u00e3o encontrou aqui uma resposta para a sua d\u00favida? N\u00e3o hesite em contactar-nos para que o possamos ajudar.” button_text=”Fale Connosco” button_link=”url:tel%3A%2B352691640892″ el_class=”style2 custom_faq_cta_section”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_row_inner css=”.vc_custom_1548633014857{margin-bottom: 52px !important;}”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22O%20meu%20equipamento%20n%C3%A3o%20liga%22%2C%22ac_content%22%3A%22Um%20equipamento%20que%20n%C3%A3o%20se%20liga%20pode%20ser%20o%20resultado%20de%20muitas%20coisas.%20O%20mais%20comum%20%C3%A9%20que%20haja%20uma%20falha%20na%20placa-m%C3%A3e%20ou%20na%20bateria.%20Podemos%20diagnosticar%20o%20problema%20e%20substituir%20apenas%20o%20que%20%C3%A9%20necess%C3%A1rio.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20touchscreen%20n%C3%A3o%20funciona%22%2C%22ac_content%22%3A%22Muitos%20ecr%C3%A3s%20t%C3%A1teis%20n%C3%A3o%20funcionar%C3%A3o%20se%20o%20equipamento%20tiver%20sido%20v%C3%ADtima%20de%20uma%20queda%20ou%20se%20o%20dispositivo%20tiver%20sido%20previamente%20%5C%22reparado%5C%22%20e%20um%20ecr%C3%A3%20genu%C3%ADno%20n%C3%A3o%20tiver%20sido%20utilizado%20na%20repara%C3%A7%C3%A3o.%20Todas%20as%20nossas%20pe%C3%A7as%20de%20substitui%C3%A7%C3%A3o%20v%C3%AAm%20com%20uma%20garantia%20de%206%20meses.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20equipamento%20apanhou%20%C3%A1gua%22%2C%22ac_content%22%3A%22Acidentes%20acontecem%20n%C3%A9%3F%20Alguns%20acreditam%20que%20colocar%20o%20equipamento%20num%20saco%20de%20arroz%20resolver%C3%A1%20todos%20os%20seus%20problemas.%20Mas%20isto%20n%C3%A3o%20%C3%A9%20verdade%20e%20por%20vezes%20o%20dano%20j%C3%A1%20foi%20feito.%22%7D%2C%7B%22ac_title%22%3A%22Enviei%20o%20meu%20equipamento%20para%20a%20vossa%20loja%20e%20quero%20saber%20o%20estado%20dele!%22%2C%22ac_content%22%3A%22Se%20tiver%20quaisquer%20d%C3%BAvidas%20sobre%20o%20seu%20equipamento%2C%20basta%20entrar%20em%20contacto%20connosco%2C%20n%C3%B3s%20iremos%20ajudar%20no%20que%20conseguirmos.%20N%C3%B3s%20estaremos%20sempre%20dispon%C3%ADveis%20para%20esclarecer%20qualquer%20d%C3%BAvida.%22%7D%5D” active_section=”100″ heading=”Quest\u00f5es Gerais”][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes” css=”.vc_custom_1699028904526{margin-bottom: 52px !important;}”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22O%20meu%20equipamento%20n%C3%A3o%20liga%22%2C%22ac_content%22%3A%22Um%20equipamento%20que%20n%C3%A3o%20se%20liga%20pode%20ser%20o%20resultado%20de%20muitas%20coisas.%20O%20mais%20comum%20%C3%A9%20que%20haja%20uma%20falha%20na%20placa-m%C3%A3e%20ou%20na%20bateria.%20Podemos%20diagnosticar%20o%20problema%20e%20substituir%20apenas%20o%20que%20%C3%A9%20necess%C3%A1rio.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20touchscreen%20n%C3%A3o%20funciona%22%2C%22ac_content%22%3A%22Muitos%20ecr%C3%A3s%20t%C3%A1teis%20n%C3%A3o%20funcionar%C3%A3o%20se%20o%20equipamento%20tiver%20sido%20v%C3%ADtima%20de%20uma%20queda%20ou%20se%20o%20dispositivo%20tiver%20sido%20previamente%20%5C%22reparado%5C%22%20e%20um%20ecr%C3%A3%20genu%C3%ADno%20n%C3%A3o%20tiver%20sido%20utilizado%20na%20repara%C3%A7%C3%A3o.%20Todas%20as%20nossas%20pe%C3%A7as%20de%20substitui%C3%A7%C3%A3o%20v%C3%AAm%20com%20uma%20garantia%20de%206%20meses.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20equipamento%20apanhou%20%C3%A1gua%22%2C%22ac_content%22%3A%22Acidentes%20acontecem%20n%C3%A9%3F%20Alguns%20acreditam%20que%20colocar%20o%20equipamento%20num%20saco%20de%20arroz%20resolver%C3%A1%20todos%20os%20seus%20problemas.%20Mas%20isto%20n%C3%A3o%20%C3%A9%20verdade%20e%20por%20vezes%20o%20dano%20j%C3%A1%20foi%20feito.%22%7D%2C%7B%22ac_title%22%3A%22Enviei%20o%20meu%20equipamento%20para%20a%20vossa%20loja%20e%20quero%20saber%20o%20estado%20dele!%22%2C%22ac_content%22%3A%22Se%20tiver%20quaisquer%20d%C3%BAvidas%20sobre%20o%20seu%20equipamento%2C%20basta%20entrar%20em%20contacto%20connosco%2C%20n%C3%B3s%20iremos%20ajudar%20no%20que%20conseguirmos.%20N%C3%B3s%20estaremos%20sempre%20dispon%C3%ADveis%20para%20esclarecer%20qualquer%20d%C3%BAvida.%22%7D%2C%7B%22ac_title%22%3A%22N%C3%A3o%20consigo%20ir%20%C3%A0%20vossa%20loja%20pessoalmente%2C%20%C3%A9%20poss%C3%ADvel%20recolherem%20o%20meu%20equipamento%3F%22%2C%22ac_content%22%3A%22Sim%20%C3%A9%20poss%C3%ADvel%20recolher%20o%20seu%20equipamento%2C%20basta%20pedir%20uma%20recolha%20%3Ca%20href%3D%5C%22https%3A%2F%2Fgsmpcsolutions.lu%2Fpt-pt%2Frecolhas%2F%5C%22%3Eaqui%3C%2Fa%3E.%22%7D%5D” active_section=”100″ heading=”Quest\u00f5es Gerais”][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22How%20Do%20I%20Start%20the%20Repair%20Process%3F%22%2C%22ac_content%22%3A%22Many%20touchscreens%20won’t%20work%20if%20the%20device%20has%20been%20a%20victim%20to%20a%20heavy%20fall%20or%20if%20the%20device%20has%20previously%20been%20’repaired’%20and%20a%20genuine%20screen%20wasn’t%20used%20in%20the%20replacement.%20All%20our%20replacement%20parts%20come%20with%20a%206%20month%20warranty.%22%7D%2C%7B%22ac_title%22%3A%22How%20Long%20Do%20You%20Have%20My%20Device%20For%3F%22%2C%22ac_content%22%3A%22If%20we%20can’t%20fix%20your%20device%20we%20will%20get%20in%20touch%20with%20you%20to%20discuss%20your%20options.%20We%20can%20either%20offer%20you%20a%20replacement%20device%20for%20a%20cost%2C%20or%20we%20can%20return%20the%20device%20to%20you%20and%20refund%20your%20service%20charge.%22%7D%2C%7B%22ac_title%22%3A%22How%20Soon%20After%20Repairing%20My%20Device%20Will%20I%20Get%20it%20Back%3F%22%2C%22ac_content%22%3A%22Every%20device%20that%20leaves%20our%20store%20comes%20with%20a%20%E2%82%AC1%2C000%20minimum%20insurance%20cover%2C%20so%20rest%20assured%20you%20won’t%20be%20out%20of%20pocket%20if%20the%20worst%20happens.%20We%20also%20recommend%20insuring%20the%20mail%20to%20the%20value%20of%20your%20phone%20when%20you%20send%20it%20in%20for%20repairs.%22%7D%5D” heading=”How does this work?”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610991062768{margin-top: 50px !important;margin-bottom: 30px !important;}”][vc_column_inner][fr_call_to_action title=”N\u00e3o encontrou o que procura?” text=”N\u00e3o encontrou aqui uma resposta para a sua d\u00favida? N\u00e3o hesite em contactar-nos para que o possamos ajudar.” button_text=”Fale Connosco” button_link=”url:tel%3A%2B352691640892″ el_class=”style2 custom_faq_cta_section”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1607","page","type-page","status-publish","hentry"],"yoast_head":"\nPerguntas Frequentes - GSM & PC Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Perguntas Frequentes - GSM & PC Solutions\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_row_inner css=”.vc_custom_1548633014857{margin-bottom: 52px !important;}”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22O%20meu%20equipamento%20n%C3%A3o%20liga%22%2C%22ac_content%22%3A%22Um%20equipamento%20que%20n%C3%A3o%20se%20liga%20pode%20ser%20o%20resultado%20de%20muitas%20coisas.%20O%20mais%20comum%20%C3%A9%20que%20haja%20uma%20falha%20na%20placa-m%C3%A3e%20ou%20na%20bateria.%20Podemos%20diagnosticar%20o%20problema%20e%20substituir%20apenas%20o%20que%20%C3%A9%20necess%C3%A1rio.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20touchscreen%20n%C3%A3o%20funciona%22%2C%22ac_content%22%3A%22Muitos%20ecr%C3%A3s%20t%C3%A1teis%20n%C3%A3o%20funcionar%C3%A3o%20se%20o%20equipamento%20tiver%20sido%20v%C3%ADtima%20de%20uma%20queda%20ou%20se%20o%20dispositivo%20tiver%20sido%20previamente%20%5C%22reparado%5C%22%20e%20um%20ecr%C3%A3%20genu%C3%ADno%20n%C3%A3o%20tiver%20sido%20utilizado%20na%20repara%C3%A7%C3%A3o.%20Todas%20as%20nossas%20pe%C3%A7as%20de%20substitui%C3%A7%C3%A3o%20v%C3%AAm%20com%20uma%20garantia%20de%206%20meses.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20equipamento%20apanhou%20%C3%A1gua%22%2C%22ac_content%22%3A%22Acidentes%20acontecem%20n%C3%A9%3F%20Alguns%20acreditam%20que%20colocar%20o%20equipamento%20num%20saco%20de%20arroz%20resolver%C3%A1%20todos%20os%20seus%20problemas.%20Mas%20isto%20n%C3%A3o%20%C3%A9%20verdade%20e%20por%20vezes%20o%20dano%20j%C3%A1%20foi%20feito.%22%7D%2C%7B%22ac_title%22%3A%22Enviei%20o%20meu%20equipamento%20para%20a%20vossa%20loja%20e%20quero%20saber%20o%20estado%20dele!%22%2C%22ac_content%22%3A%22Se%20tiver%20quaisquer%20d%C3%BAvidas%20sobre%20o%20seu%20equipamento%2C%20basta%20entrar%20em%20contacto%20connosco%2C%20n%C3%B3s%20iremos%20ajudar%20no%20que%20conseguirmos.%20N%C3%B3s%20estaremos%20sempre%20dispon%C3%ADveis%20para%20esclarecer%20qualquer%20d%C3%BAvida.%22%7D%5D” active_section=”100″ heading=”Quest\u00f5es Gerais”][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes” css=”.vc_custom_1699028904526{margin-bottom: 52px !important;}”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22O%20meu%20equipamento%20n%C3%A3o%20liga%22%2C%22ac_content%22%3A%22Um%20equipamento%20que%20n%C3%A3o%20se%20liga%20pode%20ser%20o%20resultado%20de%20muitas%20coisas.%20O%20mais%20comum%20%C3%A9%20que%20haja%20uma%20falha%20na%20placa-m%C3%A3e%20ou%20na%20bateria.%20Podemos%20diagnosticar%20o%20problema%20e%20substituir%20apenas%20o%20que%20%C3%A9%20necess%C3%A1rio.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20touchscreen%20n%C3%A3o%20funciona%22%2C%22ac_content%22%3A%22Muitos%20ecr%C3%A3s%20t%C3%A1teis%20n%C3%A3o%20funcionar%C3%A3o%20se%20o%20equipamento%20tiver%20sido%20v%C3%ADtima%20de%20uma%20queda%20ou%20se%20o%20dispositivo%20tiver%20sido%20previamente%20%5C%22reparado%5C%22%20e%20um%20ecr%C3%A3%20genu%C3%ADno%20n%C3%A3o%20tiver%20sido%20utilizado%20na%20repara%C3%A7%C3%A3o.%20Todas%20as%20nossas%20pe%C3%A7as%20de%20substitui%C3%A7%C3%A3o%20v%C3%AAm%20com%20uma%20garantia%20de%206%20meses.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20equipamento%20apanhou%20%C3%A1gua%22%2C%22ac_content%22%3A%22Acidentes%20acontecem%20n%C3%A9%3F%20Alguns%20acreditam%20que%20colocar%20o%20equipamento%20num%20saco%20de%20arroz%20resolver%C3%A1%20todos%20os%20seus%20problemas.%20Mas%20isto%20n%C3%A3o%20%C3%A9%20verdade%20e%20por%20vezes%20o%20dano%20j%C3%A1%20foi%20feito.%22%7D%2C%7B%22ac_title%22%3A%22Enviei%20o%20meu%20equipamento%20para%20a%20vossa%20loja%20e%20quero%20saber%20o%20estado%20dele!%22%2C%22ac_content%22%3A%22Se%20tiver%20quaisquer%20d%C3%BAvidas%20sobre%20o%20seu%20equipamento%2C%20basta%20entrar%20em%20contacto%20connosco%2C%20n%C3%B3s%20iremos%20ajudar%20no%20que%20conseguirmos.%20N%C3%B3s%20estaremos%20sempre%20dispon%C3%ADveis%20para%20esclarecer%20qualquer%20d%C3%BAvida.%22%7D%2C%7B%22ac_title%22%3A%22N%C3%A3o%20consigo%20ir%20%C3%A0%20vossa%20loja%20pessoalmente%2C%20%C3%A9%20poss%C3%ADvel%20recolherem%20o%20meu%20equipamento%3F%22%2C%22ac_content%22%3A%22Sim%20%C3%A9%20poss%C3%ADvel%20recolher%20o%20seu%20equipamento%2C%20basta%20pedir%20uma%20recolha%20%3Ca%20href%3D%5C%22https%3A%2F%2Fgsmpcsolutions.lu%2Fpt-pt%2Frecolhas%2F%5C%22%3Eaqui%3C%2Fa%3E.%22%7D%5D” active_section=”100″ heading=”Quest\u00f5es Gerais”][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22How%20Do%20I%20Start%20the%20Repair%20Process%3F%22%2C%22ac_content%22%3A%22Many%20touchscreens%20won’t%20work%20if%20the%20device%20has%20been%20a%20victim%20to%20a%20heavy%20fall%20or%20if%20the%20device%20has%20previously%20been%20’repaired’%20and%20a%20genuine%20screen%20wasn’t%20used%20in%20the%20replacement.%20All%20our%20replacement%20parts%20come%20with%20a%206%20month%20warranty.%22%7D%2C%7B%22ac_title%22%3A%22How%20Long%20Do%20You%20Have%20My%20Device%20For%3F%22%2C%22ac_content%22%3A%22If%20we%20can’t%20fix%20your%20device%20we%20will%20get%20in%20touch%20with%20you%20to%20discuss%20your%20options.%20We%20can%20either%20offer%20you%20a%20replacement%20device%20for%20a%20cost%2C%20or%20we%20can%20return%20the%20device%20to%20you%20and%20refund%20your%20service%20charge.%22%7D%2C%7B%22ac_title%22%3A%22How%20Soon%20After%20Repairing%20My%20Device%20Will%20I%20Get%20it%20Back%3F%22%2C%22ac_content%22%3A%22Every%20device%20that%20leaves%20our%20store%20comes%20with%20a%20%E2%82%AC1%2C000%20minimum%20insurance%20cover%2C%20so%20rest%20assured%20you%20won’t%20be%20out%20of%20pocket%20if%20the%20worst%20happens.%20We%20also%20recommend%20insuring%20the%20mail%20to%20the%20value%20of%20your%20phone%20when%20you%20send%20it%20in%20for%20repairs.%22%7D%5D” heading=”How does this work?”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610991062768{margin-top: 50px !important;margin-bottom: 30px !important;}”][vc_column_inner][fr_call_to_action title=”N\u00e3o encontrou o que procura?” text=”N\u00e3o encontrou aqui uma resposta para a sua d\u00favida? N\u00e3o hesite em contactar-nos para que o possamos ajudar.” button_text=”Fale Connosco” button_link=”url:tel%3A%2B352691640892″ el_class=”style2 custom_faq_cta_section”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/\" \/>\n<meta property=\"og:site_name\" content=\"GSM & PC Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gsmpcsolutions\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-03T16:28:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Perguntas Frequentes - GSM & PC Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/","og_locale":"pt_PT","og_type":"article","og_title":"Perguntas Frequentes - GSM & PC Solutions","og_description":"[vc_row][vc_column][vc_row_inner css=”.vc_custom_1548633014857{margin-bottom: 52px !important;}”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22O%20meu%20equipamento%20n%C3%A3o%20liga%22%2C%22ac_content%22%3A%22Um%20equipamento%20que%20n%C3%A3o%20se%20liga%20pode%20ser%20o%20resultado%20de%20muitas%20coisas.%20O%20mais%20comum%20%C3%A9%20que%20haja%20uma%20falha%20na%20placa-m%C3%A3e%20ou%20na%20bateria.%20Podemos%20diagnosticar%20o%20problema%20e%20substituir%20apenas%20o%20que%20%C3%A9%20necess%C3%A1rio.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20touchscreen%20n%C3%A3o%20funciona%22%2C%22ac_content%22%3A%22Muitos%20ecr%C3%A3s%20t%C3%A1teis%20n%C3%A3o%20funcionar%C3%A3o%20se%20o%20equipamento%20tiver%20sido%20v%C3%ADtima%20de%20uma%20queda%20ou%20se%20o%20dispositivo%20tiver%20sido%20previamente%20%5C%22reparado%5C%22%20e%20um%20ecr%C3%A3%20genu%C3%ADno%20n%C3%A3o%20tiver%20sido%20utilizado%20na%20repara%C3%A7%C3%A3o.%20Todas%20as%20nossas%20pe%C3%A7as%20de%20substitui%C3%A7%C3%A3o%20v%C3%AAm%20com%20uma%20garantia%20de%206%20meses.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20equipamento%20apanhou%20%C3%A1gua%22%2C%22ac_content%22%3A%22Acidentes%20acontecem%20n%C3%A9%3F%20Alguns%20acreditam%20que%20colocar%20o%20equipamento%20num%20saco%20de%20arroz%20resolver%C3%A1%20todos%20os%20seus%20problemas.%20Mas%20isto%20n%C3%A3o%20%C3%A9%20verdade%20e%20por%20vezes%20o%20dano%20j%C3%A1%20foi%20feito.%22%7D%2C%7B%22ac_title%22%3A%22Enviei%20o%20meu%20equipamento%20para%20a%20vossa%20loja%20e%20quero%20saber%20o%20estado%20dele!%22%2C%22ac_content%22%3A%22Se%20tiver%20quaisquer%20d%C3%BAvidas%20sobre%20o%20seu%20equipamento%2C%20basta%20entrar%20em%20contacto%20connosco%2C%20n%C3%B3s%20iremos%20ajudar%20no%20que%20conseguirmos.%20N%C3%B3s%20estaremos%20sempre%20dispon%C3%ADveis%20para%20esclarecer%20qualquer%20d%C3%BAvida.%22%7D%5D” active_section=”100″ heading=”Quest\u00f5es Gerais”][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes” css=”.vc_custom_1699028904526{margin-bottom: 52px !important;}”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22O%20meu%20equipamento%20n%C3%A3o%20liga%22%2C%22ac_content%22%3A%22Um%20equipamento%20que%20n%C3%A3o%20se%20liga%20pode%20ser%20o%20resultado%20de%20muitas%20coisas.%20O%20mais%20comum%20%C3%A9%20que%20haja%20uma%20falha%20na%20placa-m%C3%A3e%20ou%20na%20bateria.%20Podemos%20diagnosticar%20o%20problema%20e%20substituir%20apenas%20o%20que%20%C3%A9%20necess%C3%A1rio.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20touchscreen%20n%C3%A3o%20funciona%22%2C%22ac_content%22%3A%22Muitos%20ecr%C3%A3s%20t%C3%A1teis%20n%C3%A3o%20funcionar%C3%A3o%20se%20o%20equipamento%20tiver%20sido%20v%C3%ADtima%20de%20uma%20queda%20ou%20se%20o%20dispositivo%20tiver%20sido%20previamente%20%5C%22reparado%5C%22%20e%20um%20ecr%C3%A3%20genu%C3%ADno%20n%C3%A3o%20tiver%20sido%20utilizado%20na%20repara%C3%A7%C3%A3o.%20Todas%20as%20nossas%20pe%C3%A7as%20de%20substitui%C3%A7%C3%A3o%20v%C3%AAm%20com%20uma%20garantia%20de%206%20meses.%22%7D%2C%7B%22ac_title%22%3A%22O%20meu%20equipamento%20apanhou%20%C3%A1gua%22%2C%22ac_content%22%3A%22Acidentes%20acontecem%20n%C3%A9%3F%20Alguns%20acreditam%20que%20colocar%20o%20equipamento%20num%20saco%20de%20arroz%20resolver%C3%A1%20todos%20os%20seus%20problemas.%20Mas%20isto%20n%C3%A3o%20%C3%A9%20verdade%20e%20por%20vezes%20o%20dano%20j%C3%A1%20foi%20feito.%22%7D%2C%7B%22ac_title%22%3A%22Enviei%20o%20meu%20equipamento%20para%20a%20vossa%20loja%20e%20quero%20saber%20o%20estado%20dele!%22%2C%22ac_content%22%3A%22Se%20tiver%20quaisquer%20d%C3%BAvidas%20sobre%20o%20seu%20equipamento%2C%20basta%20entrar%20em%20contacto%20connosco%2C%20n%C3%B3s%20iremos%20ajudar%20no%20que%20conseguirmos.%20N%C3%B3s%20estaremos%20sempre%20dispon%C3%ADveis%20para%20esclarecer%20qualquer%20d%C3%BAvida.%22%7D%2C%7B%22ac_title%22%3A%22N%C3%A3o%20consigo%20ir%20%C3%A0%20vossa%20loja%20pessoalmente%2C%20%C3%A9%20poss%C3%ADvel%20recolherem%20o%20meu%20equipamento%3F%22%2C%22ac_content%22%3A%22Sim%20%C3%A9%20poss%C3%ADvel%20recolher%20o%20seu%20equipamento%2C%20basta%20pedir%20uma%20recolha%20%3Ca%20href%3D%5C%22https%3A%2F%2Fgsmpcsolutions.lu%2Fpt-pt%2Frecolhas%2F%5C%22%3Eaqui%3C%2Fa%3E.%22%7D%5D” active_section=”100″ heading=”Quest\u00f5es Gerais”][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes”][vc_column_inner][fr_accordion fr_accordion=”%5B%7B%22ac_title%22%3A%22How%20Do%20I%20Start%20the%20Repair%20Process%3F%22%2C%22ac_content%22%3A%22Many%20touchscreens%20won’t%20work%20if%20the%20device%20has%20been%20a%20victim%20to%20a%20heavy%20fall%20or%20if%20the%20device%20has%20previously%20been%20’repaired’%20and%20a%20genuine%20screen%20wasn’t%20used%20in%20the%20replacement.%20All%20our%20replacement%20parts%20come%20with%20a%206%20month%20warranty.%22%7D%2C%7B%22ac_title%22%3A%22How%20Long%20Do%20You%20Have%20My%20Device%20For%3F%22%2C%22ac_content%22%3A%22If%20we%20can’t%20fix%20your%20device%20we%20will%20get%20in%20touch%20with%20you%20to%20discuss%20your%20options.%20We%20can%20either%20offer%20you%20a%20replacement%20device%20for%20a%20cost%2C%20or%20we%20can%20return%20the%20device%20to%20you%20and%20refund%20your%20service%20charge.%22%7D%2C%7B%22ac_title%22%3A%22How%20Soon%20After%20Repairing%20My%20Device%20Will%20I%20Get%20it%20Back%3F%22%2C%22ac_content%22%3A%22Every%20device%20that%20leaves%20our%20store%20comes%20with%20a%20%E2%82%AC1%2C000%20minimum%20insurance%20cover%2C%20so%20rest%20assured%20you%20won’t%20be%20out%20of%20pocket%20if%20the%20worst%20happens.%20We%20also%20recommend%20insuring%20the%20mail%20to%20the%20value%20of%20your%20phone%20when%20you%20send%20it%20in%20for%20repairs.%22%7D%5D” heading=”How does this work?”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1610991062768{margin-top: 50px !important;margin-bottom: 30px !important;}”][vc_column_inner][fr_call_to_action title=”N\u00e3o encontrou o que procura?” text=”N\u00e3o encontrou aqui uma resposta para a sua d\u00favida? N\u00e3o hesite em contactar-nos para que o possamos ajudar.” button_text=”Fale Connosco” button_link=”url:tel%3A%2B352691640892″ el_class=”style2 custom_faq_cta_section”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]","og_url":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/","og_site_name":"GSM & PC Solutions","article_publisher":"https:\/\/www.facebook.com\/gsmpcsolutions","article_modified_time":"2023-11-03T16:28:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/","url":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/","name":"Perguntas Frequentes - GSM & PC Solutions","isPartOf":{"@id":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/#website"},"datePublished":"2018-10-29T03:43:53+00:00","dateModified":"2023-11-03T16:28:47+00:00","breadcrumb":{"@id":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/perguntas-frequentes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/"},{"@type":"ListItem","position":2,"name":"Perguntas Frequentes"}]},{"@type":"WebSite","@id":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/#website","url":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/","name":"GSM & PC Solutions","description":"Repara\u00e7\u00e3o de iPhone, iPad, MacBook, Samsung, PC","publisher":{"@id":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/#organization","name":"GSM & PC Solutions","url":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/#\/schema\/logo\/image\/","url":"https:\/\/www.gsmpcsolutions.lu\/wp-content\/uploads\/2020\/11\/logo.svg","contentUrl":"https:\/\/www.gsmpcsolutions.lu\/wp-content\/uploads\/2020\/11\/logo.svg","width":"980","height":"650","caption":"GSM & PC Solutions"},"image":{"@id":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/gsmpcsolutions","https:\/\/www.instagram.com\/gsmpcsolutions\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/wp-json\/wp\/v2\/pages\/1607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/wp-json\/wp\/v2\/comments?post=1607"}],"version-history":[{"count":0,"href":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/wp-json\/wp\/v2\/pages\/1607\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.gsmpcsolutions.lu\/pt-pt\/wp-json\/wp\/v2\/media?parent=1607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}